Returns & Exchanges

Returns & Exchanges

At Capsule by Celeste, we want you to love what you wear. If something isn't quite right, we're here to help.

Returns 

We accept returns on eligible items within 14 days of the delivery date.

Eligibility

To be accepted for a return or exchange, items must meet the following conditions:

  • Returned within 14 days of the delivery date
  • Original tags still attached
  • Items must be unwashed and unworn
  • In pristine condition — free from stains, marks, odors, or any signs of wear
  • No signs of damage or alterations
  • Accompanied by your order number or confirmation email

Non-Returnable Items 

    The following items are final sale and cannot be returned or exchanged:

    • Items marked as discounted or final sale
    • All jewelry 
    • Gift cards

    How to Initiate a Return 

    1. Email us at cs@capsulebyceleste.com with your order number and reason for return or exchange.
    2. Our team will respond within 2–3 business days with a return authorization and shipping instructions.
    3. Ship your item back using a trackable method. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

    Refund Options

    • Original payment method: Processed within 5–7 business days of receiving and inspecting the return.
    • Store credit: Issued immediately upon return approval — no waiting required.

    Exchanges

     We accept exchange requests within 30 days of the delivery date.

    Eligibility 

    Items must meet the same condition requirements as returns. Exchanges are accepted for a different size or color of the same style only. 

    How to Initiate an Exchange

    1. Email cs@capsulebyceleste.com with your order number, the item, and your preferred size or color.
    2. Our team will confirm availability and respond within 2–3 business days.
    3. Ship your item back using a trackable method. Return shipping is covered by Capsule by Celeste.

    Exchange Details

    • Exchanges are subject to availability. If unavailable, we'll offer store credit or a refund.
    • If there is a price difference between items, you will be charged or refunded accordingly.

    Damaged or Incorrect Items

     If your order arrived damaged or incorrect, contact us within 7 days of delivery:

    1. Email cs@capsulebyceleste.com with your order number and photos of the item and packaging.
    2. We'll respond within 1–2 business days with a resolution — replacement, exchange, or full refund.
    3. Return shipping for damaged or incorrect items is covered by Capsule by Celeste.

     

    Questions? Reach out to us at cs@capsulebyceleste.com — we're happy to help.